Frequently Asked Questions

Everything you need to know before your appointment. From booking policies to hair care, we’ve answered the most common questions to ensure a smooth, stress-free experience.

Yes, a non-refundable deposit is required to secure all appointments. Your appointment is not confirmed until the deposit is received.

Yes, appointments can be rescheduled one time with at least 24 hours’ notice. Your deposit will transfer to your new date.

Cancellations made less than 24 hours before your appointment and no-shows will result in loss of your deposit. Future bookings may require full payment upfront.

A 15-minute grace period is allowed. After that, a late fee may apply, and appointments may be canceled after 20 minutes.

Please arrive with hair free of heavy oils and buildup. If you prefer, you can book a service that includes shampoo.

Light detangling is included. Excessive detangling may result in an additional fee.

Hair is not included unless stated. Please contact us before your appointment if you need guidance on what hair to purchase.

All locs and installations generally take 2.5–3.5 hours. However, service times vary depending on style, hair length, and thickness. Please allow adequate time for your appointment.

Yes, consultations are available for clients needing guidance on styles, hair care, or hair loss concerns.

We accept cash, Apple Pay, Cash App, and other approved payment methods.

To maintain a relaxing environment, we ask that you limit extra guests unless they are being serviced.

Yes, we specialize in natural hair care and work with a variety of textures while focusing on healthy hair.

Yes, we offer specialized services and products designed to support healthy hair growth and scalp care.

Feel free to contact us directly. We may still be able to accommodate your request or recommend the best option.

Still Have Questions?

We’re here to help you feel confident every step of the way. Reach out or book your consultation today and let us bring your vision to life.
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